You started your business because you wanted to be your own boss, take charge of your own time and make a difference.
To take control of your own income.
Are your staff stressing you out?
Are you losing business or customers because of their ‘don’t care’ attitude?
Or are you losing money because they always seem to be sick? or not productive?
If this is you, you’re not alone.
Imagine this scenario…
It’s a friday afternoon, you’ve got a client deadline and you’re focused on getting it out the door. Jo, from reception comes and knocks on your door to tell you there is an irate customer on the phone for you.
Sigh. not another one.
You listen to the customer, apologise, tell them you will get right onto it, and get back to them with a solution asap. You start asking the key staff involved for the backstory.
And then the blame starts flying around the room so quickly your head starts spinning. “It’s Bob’s fault in accounts, we constantly have to hassle him to get the work done” Or “If Amanda just did what she is supposed to do, we wouldn’t be in this situation” And, “It was Belinda’s job to call the customer back and let them know what was going on. Clearly she didn’t do it”
And on it goes…
And then the tears start. Someone else takes off, muttering “I can’t believe all of this…”
And you, the business owner and CEO are left to deal with it. All of it.
Or what about when Brad comes in to tell you he is sick of the all the gossip and backstabbing that goes on. He’s seen Kristy in tears because of something that Pam has said and he’s had enough. He’s asking you to do something about them – he just wants to come to work and do his job and can’t understand why all this has to happen.
Or maybe you’ve had Helen come into your office. Telling you it’s just impossible to do her job when no one else is doing theirs. AND, that she’s had enough of being asked to do work for people she doesn’t report to. And then she wants a raise.
You’ve got fires everywhere!
You spend your days just putting them out – rather than getting any work done.
It’s enough to make you quit and go work mowing lawns…
It doesn’t have to be this way!!!
With research showing that 74% of employees aren’t engaged in their work, it’s no wonder business owners are pulling their hair out trying to grow a business, and keep their sanity.
Like one client who shared with me:
“I just want them to turn up on time, do their work and do it well. Why is that so much to ask?”
And another one who said “Emma, I’ve just turned down a 3 Million contract because I know my team won’t handle the work, and then I won’t be able to deliver. Enough already!”
Sound like you too?
Having staff can derail a business quicker than a dog chasing a cat.
However, having staff to help you grow can also be so incredibly rewarding. The feeling of helping them to support their family, of reaching their goals and growing your business at the same time.
I know this is the way you are feeling, because I’ve been there and so have my clients. And I’m here to tell you I’ve found the way to reduce the stress, increase customer satisfaction and sales and best of all – increase your profits!
The 6 month intensive program, designed to get more sales, better customer service, less staff turnover, less stress, more fun and more profits!
Over the next 6 months your workplace will change for the better. Your team will start arriving on time, putting in more than they are asked to at times, communicating better and having lots more fun.
If this is what you are striving for, read on…
Did you know that increased employee engagement can impact on profits by a whopping 21%? (Gallup)
This 6 month program has all the elements to
- Stop the conflict
- Getting your team to work as a TEAM
- Truly understand what is happening inside your business
- Increase your customer service
- Get more sales
- Increase profits
- Become an employer of choice
What: 6 month online program focusing on improving employee engagement and increasing profits
How: The program consists of utilising psychometric tools and surveys for in depth analysis, individual program creation to address current challenges in YOUR business, Online coaching via zoom, email and phone support.
When: Due to the in-depth focus I place on your business, each month there are very limited openings. Apply now for the next available place – these openings occur every month.
Here’s what will happen:
After you apply, you and I will talk online via zoom so I can get a good understanding of your business and your challenges. It’s at this time we both decide if this program is a good fit.
Once we commence, the first thing we do is to start our analysis. This consists of:
- A team survey – this measures the current employee engagement levels and gives us a good understanding of the sentiment around your culture and workplace. This survey goes out to every employee and is anonymous.
- Individual Manager Survey – This is a survey just for you. To identify your strengths and natural leadership tendencies.
- A 360° feedback survey – This goes out to all your staff who will give feedback on YOU, as a leader. This is not for the faint-hearted. This is where the magic is revealed and your blind spots are uncovered. This is the most crucial part of the learning.
- Team profile surveys – this survey goes out to all team members and will show you their strengths and their own leadership tendencies. This is a great snapshot of understanding if you’ve got the right people, in the right roles.
NOTE: These surveys will not happen all at once. Your business is different to another one, and your needs are taken into account before we take any action.
Once these surveys are complete, you and I will discuss the results and create goals to achieve from the program. I will then create a personalised 6 month journey for us to go on, as we focus on each area of employee engagement and leadership skills.
This program will include modules from various training programs, set tasks and your own actions to implement.
Every fortnight we will join each other online, for an in-depth coaching session and every other week we will meet online again for a check in session.
By the end of our program, you will have gone through some chaos and change but it’s not the final end! You will need to continue working on the skills you have learnt and continue with the changes you have implemented. We will re- do the engagement survey so we can see the changes reflected in the engagement index and comments. By this time, you’ll also have noticed changes in your employees and an increase in productivity levels, sales and profits!
This program is $5,500 for the entire 6 month journey, including all the diagnostic tools and surveys, the training programs, coaching and support.
Monthly payment plan = $970 per month.
Got questions? Email me here.
Expected Process and Outcomes:
BONUS #1 – Leadership Book Pack
Develop your leadership skills further with a bonus book pack! Learn the secrets behind giving feedback effectively and delegating successfully!
BONUS #2 – Extra Coaching!
Additional 2 months of coaching to help you continue the implementation of what you’ve learnt and to help navigate the change.
100% Money Back Guarantee
Simply complete the program, and if you’re not completely satisfied, let us know within 30 days and I will arrange a 100% refund.
Why is all this important anyway?
There are two phone calls I’ll never forget. The first was from my Dad, telling me he had just been diagnosed with Cancer. He was 53 years old.
The second was from my Mum, telling me my Dad had just gone back into hospital and could I come home.
I drove home the next day – a harrowing, emotional 5 hour journey and was able to be at the beside of my Dad as he passed away – aged 54.
My life changed forever. I realised that it’s way too short, and we need to be living EVERY DAY.
I continued with life, packing up the family and moving back home so the kids could grow up around grandparents, aunts, uncles, cousins. I created a photography business, urging people to capture amazing memories of their families – because I knew that one day, that was all we would have. This was a great business, I won business awards, built a team of people and moved onto the next adventure.
Which would take me back into the corporate world. Where I realised that so many people hated coming to work, but felt trapped. People aren’t doing what they want to do in life and this makes me frustrated because I know we don’t ever get that time back.
I also realised that our workplaces aren’t looking after our people as well as they can. And off the back of my own unpleasant experiences, I have built this business – Culture Shift. Creating Better Workplaces.
Life is short. Live it. Love it. Look after others. Be Kind. Do work you love.
Nothing less is acceptable and I’m on a mission to help business owners to create amazing workplaces where their people are valued, they do great work, have fun and go home fulfilled.
This is what this program is about.
One thing before you apply…
The work required to change your current paradigms requires the ability to try new things, think new ways and to listen to others. The only way to change your current results is to change your actions. To change your actions, you need to change your thoughts and ideas.
Are you open to new ideas? Are you willing to try? Are you willing to listen to yourself? To me? To your team? Because a business is a team. Everyone needs to be involved for true magic to happen – this is not a one man band!
I know you want to create something special.A meaningful life. For you. For your family. For your staff.
Due to the in-depth support provided in this program, numbers are limited. Spaces open up when someone has completed their journey every month. If you’re ready to make a real difference in the lives of those around you…
Let’s chat about your situation and see if this program is the right fit for you.Once you’ve filled out this application, I will be in touch.
I put my all into this program to help you make a difference, I’d love to travel this journey with you.
Here’s to creating better workplaces,
CEO, Culture Shift.